AA88 supports responsible gaming. If you're struggling, reach out for help right away — you are not alone.
Responsible Gaming

At AA88 Responsible and Safe Gaming Experience

Gaming should be fun — not stressful. AA88 believes every member's gaming experience should be healthy, controlled, and enjoyable. Our responsible gaming policies, tools, and support systems are here to help you always stay within the right boundaries.

24/7
Support Available
18+
Adults Only
6
Protective Tools
Free
Counselling Support
Our Commitment

The Pillars of Responsible Gaming

AA88 is more than a gaming platform — we are your partner in wellbeing and safety. We have 6 core commitments for every member.

Set Personal Limits

Set your own daily, weekly, or monthly deposit and playtime limits. AA88 strictly enforces the limits you put in place.

Reality Check Alerts

You will receive automatic reminders at set intervals, keeping you informed of how long you have been playing and how much you have spent.

Cooling-Off Period

Feel like you need a breather? Set a temporary cooling-off period from 24 hours up to 30 days, then come back refreshed.

Self-Exclusion

If you need a longer break, you can close your account for anywhere from 6 months to permanently. AA88 will fully support you through this decision.

Age Verification

AA88 enforces a strict KYC process to ensure only users aged 18 and above can access the platform.

Professional Support

For any concern, our trained support team can connect you with external professional organizations — completely confidentially.

01What does responsible gaming mean

Responsible gaming means keeping gaming as an enjoyable part of life — not the center of it. At AA88, we encourage every member to play consciously, within their limits, and with enjoyment.

There is a right way to enjoy online betting and casino games. When someone goes beyond their set budget, keeps playing to chase lost money, or puts gaming above family and work — these are warning signs.

AA88's Core Principles: Gaming should be a source of entertainment and enjoyment — never a way to solve financial problems, relieve stress, or replace a livelihood. This belief is the foundation of our responsible gaming program.

Many people in Bangladesh are new to online gaming. It can be hard to notice when the fun starts to cross a line. That is why AA88 is committed to giving you the right information, tools, and support from the very beginning.

Responsible gaming doesn't mean you have to stop playing. It's about playing mindfully, setting your own limits, and seeking help when you need it.

02Recognizing the Signs of Problematic Gaming

Gaming addiction usually develops gradually. Often the problem deepens before you even realize it. If you notice any of the signs below in yourself or someone you know, consider seeking help:

Warning Signs: If 3 or more of the following signs apply to you, this may indicate problematic gaming behavior.
  • Spending beyond your budget and regretting it afterward.
  • Repeatedly betting to recover losses ("chasing losses").
  • Repeatedly returning to gaming despite trying to stop.
  • Gaming in secret, hiding it from family, friends, or colleagues.
  • Feeling restless, irritable, or anxious when unable to game.
  • Borrowing money or using family funds for gaming.
  • Hiding how much you game from family or friends.
  • Life feeling dull or empty without gaming.

If you notice these signs, don't panic. This is a manageable problem, and with the right help, many people have returned to healthy lives. AA88 is here for you.

03Limit Setting — Stay in Control

At AA88, you are in control of your own gaming limits. It's the most effective way to game responsibly. Limits take effect immediately once set, but increasing them requires a waiting period — this protects you from the temptation of raising them on impulse.

Limit Types How it works Benefits
Deposit Limit Set a maximum deposit limit — daily, weekly, or monthly Instant
Loss Limit Set a maximum loss amount within a given time period Instant
Bet Limit Cap the maximum amount you wager per bet Instant
Session Time Limit Setting a limit on how long you play in one session Instant
Cooling-Off Temporary break from 24 hours up to 30 days Instant
Self-Exclusion Account suspension from 6 months to permanent Instant
How to set it up: Log in to your account and go to "Settings → Responsible Gaming". From there, you can easily set any limit. Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period.

04Self-Exclusion — When You Need a Break

Sometimes the bravest thing you can do is admit — "I need a break." Self-exclusion is exactly that option. Activating self-exclusion on AA88 will completely block your access to the platform for a set period of time.

1
Log in to your account

Go to the "Responsible Gaming" section in the Settings menu.

2
Choose Self-Exclusion

Choose from 6 months, 1 year, or a permanent option.

3
Confirm

Confirm your decision via OTP verification — it will take effect immediately.

4
Get Support

During your break, feel free to reach out to our support team or professional organizations for assistance.

Important: Opening a new account while self-exclusion is active is not permitted. If AA88 detects such an attempt, the new account will be closed and any deposited funds will be returned.

Self-exclusion is not a sign of weakness — it is an act of self-respect. Knowing your limits is what makes a truly smart player.

05Protecting Family & Loved Ones

If someone in your family is struggling with a gaming problem, you can help. AA88 allows third-party requests to have protective measures applied to a known person's account.

  • Do not allow minors or underage family members to access the platform.
  • Keep your device and passwords secure.
  • If someone in your family is struggling with gaming addiction, talk to them directly — approach the conversation with empathy, not anger or shame.
  • Family support plays a vital role in helping someone seek professional help.
  • Avoid normalizing gaming in front of children or teenagers.
For parents: If you suspect your child or a family member is using AA88 or any other gaming platform, contact our support immediately. We will take the necessary steps within 24 hours.

06Where to Find Support

Acknowledging the problem is the first step. Asking for help is not something to be ashamed of — it takes real courage. AA88 can connect you with the following organizations:

National Mental Health Helpline

Bangladesh Government Mental Health Helpline — free counseling available 24 hours a day. Completely confidential.

National Institute of Mental Health (NIMH)

Bangladesh's leading mental health institution, based in Dhaka. Specialist doctors are available in the addiction department.

Gamblers Anonymous

An international support group for people recovering from problematic gaming. Connect with others who truly understand what you are going through.

AA88 Support Team

Our specially trained support agents will guide you toward the right help. Completely confidential and non-judgmental.

Contact AA88 Support: Email us [email protected] Or use the platform's live chat. Type "Responsible Gaming" in the subject field — we will respond on a priority basis.

07Self-Assessment — Test Yourself

Answer the questions below honestly. If you answer "Yes" to 3 or more, please seriously consider seeking help.

1Have you ever bet beyond your set budget and regretted it afterward?

2Have you repeatedly placed larger bets to try to win back money you've lost?

3Have you ever wanted to stop gaming but couldn't — and kept coming back?

4Have you ever gamed while neglecting your family, friends, or work?

5Have you borrowed money or taken funds from family to gamble?

6Do you feel restless, irritable, or anxious when you can't game?

Result: If you answered "Yes" to 3 or more questions, please reach out to our support team or seek professional help. Remember, this is manageable and you are not alone.
Healthy Gaming Tips

10 Golden Rules of Responsible Gaming

Following these simple guidelines will keep gaming enjoyable at all times.

01

Play for Entertainment Only

Don't treat gaming as a source of income. Think of it like a movie ticket — it's the cost of entertainment.

02

Set your budget in advance

Decide how much you are willing to spend before you start, and stick to that limit.

03

A Loss Is Not the End

Don't chase your losses. Step away, take a break, and come back with a clear head.

04

Take Regular Breaks

Take a 10–15 minute break at least once every hour. Get up, stretch, walk around, and drink some water.

05

Do not play under the influence of alcohol

Substance use impairs judgment, which can lead to overspending.

06

Do Not Play Under Stress

Avoid gaming when you are angry, sad, or frustrated — your judgment is not at its best in those moments.

07

Talk to Your Family

Let your family know you game. Hidden habits can easily become problems.

08

Enjoy other hobbies too

Sports, reading, spending time with family — keep variety in your life.

09

Never play with borrowed money

Betting with borrowed money creates a dangerous cycle. Only use funds you can afford to lose.

10

Do Not Hesitate to Ask for Help

If something feels wrong, seek help right away. The longer you wait, the harder it becomes.

FAQs

Responsible Gaming FAQ

Yes, reducing a limit or setting a new one takes effect immediately. However, increasing a limit requires a cooling-off period (typically 7 days), which helps protect you from raising your limits on impulse.

If your account has a remaining balance when you activate self-exclusion, you will be given the opportunity to withdraw it. If no withdrawal is made within the specified window, our support team will reach out to you.

A Reality Check is an automatic on-screen alert that appears at intervals you choose. It shows how long you have been playing, how much you have deposited, and how much you have won or lost — so you can make informed decisions.

For account security reasons, accounts are not closed solely on a third-party request. However, if a family member contacts our support, we will reach out to the account holder, assess the situation, and provide the necessary assistance.

No. Once your self-exclusion period ends, your account is not reactivated automatically. You will need to contact our support team directly to request reactivation. A mandatory 72-hour reflection period also applies.
Start Gaming Safely

Play Responsibly — Join AA88 Today

AA88 is more than a gaming platform — we are your partner in wellbeing. With limit setting, self-exclusion, and 24/7 support, we're always here for you.

18+   Responsible gaming is our commitment. For adults only.

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